1. I just placed an order, when will it ship?
Please allow 2-14 business days of processing and production time for your order to ship out. Once your order has shipped you will receive a tracking number. There are circumstances out of our control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances or delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company. Due to the COVID pandemic, shipping is taking longer than usual, we appreciate your patience and support of our small business.
2. Will I receive a tracking number?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers.
3. Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order 12 hours after creating it for the cancellation to be applied. If the item has already shipped, please email email@example.com. All you need to do is send us an email with the subject line "CANCEL" and your order number. You can not cancel your order after the 12 hour period.
4. I have a question that wasn't answered, can you please help?
If we still haven't managed to answer your question please feel free to contact us at firstname.lastname@example.org and we will do our best to reply within 24 hours!